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Frequently Asked Questions

What are your delivery areas ?

We currently deliver in the following areas in Gurgaon: DLF Phase 1, DLF Phase 2, DLF Phase 4, DLF Phase 5, Sector 24, Sector 26, Sector 28, Sector 29, Sector 30, Sector 31, Sector 33, Sector 38, Sector 39, Sector 40, Sector 41, Sector 42, Sector 43, Sector 44, Sector 45, Sector 46, Sector 47, Sector 49, Sector 50, Sector 51, Sector 52, Sector 53, Sector 54, Sector 55, Sector 56, Sector 57, Sector 58, Sector 59, Sector 60, Sector 61, Sector 62, Sector 63, Sector 64, Sector 65, Sector 66, Sector 67

What is the minimum order value?

We do not believe in putting any restrictions on the customer. Hence there is no minimum order value. Order whatever you want.

What are your delivery charges

We charge Rs. 50 for all orders of value less than Rs. 350. All orders above Rs. 350 enjoy free deliveries.

What are your delivery hours ?

We currently have 12 delivery slots: 10:00 AM to 11:00 AM, 11:00 AM to 12:00 PM, 12:00 PM to 1:00 PM, 1:00 PM to 2:00 PM, 2:00 PM to 3:00 PM, 3:00 pm to 4:00 pm, 4:00 pm to 5:00 pm, 5:00 pm to 6:00 pm, 6:00 pm to 7:00 pm, 7:00 pm to 8:00 pm, 8:00 pm to 9:00 pm, 9:00 pm to 10:00 pm.

Do you provide same day deliveries ?

Yes, we provide same day deliveries starting 10:00 AM in the morning to 10:00 PM in the evening, with a delivery cut off every 1 hour.

What is the cut off time for same day delivery ?

To enjoy same day deliveries, please place your order before cut - off time for individual time slots. Currently applicable cut offs are as follows:

10:00 AM to 11:00 AM - 9:00 AM

11:00 AM to 12:00 PM - 10:00 AM

12:00 PM to 1:00 PM - 11:00 AM

1:00 PM to 2:00 PM - 12:00 PM

2:00 PM to 3:00 PM - 1:00 PM

3:00 PM to 4:00 PM - 2:00 PM

4:00 PM to 5:00 PM - 3:00 PM

5:00 PM to 6:00 PM - 4:00 PM

6:00 PM to 7:00 PM - 5:00 PM

7:00 PM to 8:00 PM - 6:00 PM

8:00 PM to 9:00 PM - 7:00 PM

9:00 PM to 10:00 PM - 8:00 PM

What are the modes of payment you accept ?

We accept Visa, Mastercard, PayU Money, Mobikwik, PayTM, Cash on Delivery and Swipe on Delivery.

What is your refund policy?

We follow a no questions asked returns policy. For further details, please check our cancellation and refunds policy stated here.

Is it necessary to have an account to shop on Satvacart?

Yes, you can view our catalog and add products to your cart without doing a login. However, you need to create an account with us to checkout.

What is Reorder Items ?

Reorder Items is a feature whereby our systems learn from your grocery shopping behavior and in turn helps you reduce the overall time spent in shopping for groceries. Whenever you make a purchase on Satvacart, our system automatically adds the product into your reorder items. Next time you are buying the products, you can find all the products you have ever purchased from Satvacart at one single place - reorder items. All you have to do is adjust quantities, add to cart and checkout- No parsing through the catalog, no searches.

How do I add items to my saved cart ?

The items get added automatically when you do a purchase. 

How do you ensure the fruits and vegetables delivered are fresh and of the best quality ?

We procure the fruits and vegetables on a daily basis from suppliers who in turn directly procure these from the farms on a daily basis. Our pickers are professionally trained to pick the best fruits & vegetables out of the lot and ensure the fruits & vegetables are the best in quality.

How can I ensure that the fruits and vegetables you provide are according to my preference

We do understand that all of us have different preferences in the fruits & vegetables. In case you have some specific preference on how the particular fruit/vegetable should be, please enter the details in the comments box during checkout. We will try our best to pick the items as per your preference.

I will be out of my place when you do the delivery. Can you leave my articles at the Gate keeper ?

Sure, we can do that. Please leave a comment during checkout. Please do note however that Cash on Delivery orders are not eligible for this service. Further, for some of the articles we have a return policy on point of delivery. We would count the point of delivery as the time the order was delivered to the gate keeper.

I have more questions for you, how do I ask?

Please click here to send us a message or contact our customer support at 011-33138953