Dear Customer, we are facing a surge in deliveries. A temporary surge pricing of Rs 300 is applicable on all orders.

The surge fee is intended to regulate demand on the website

Your usage of the portal for placing an order on the website indicates your agreement to pay this surcharge fee

This fee is dynamic and non refundable. This will keep changing basis the demand we get

In case there is an emergency situation and a delivery slot priority or availability is needed (for senior citizens and families with kids, please get in touch with us at care@satvacart.com / 011-40844612

The surge fee will allow us to have buffer capacity to support emergency needs of senior citizens and people with kids

Examples of cases where we have been helpful due to the reduced traffic

A quarantined individual that needed rations for his family

A china based NRI that needed groceries shipped to her old parents (where father was a heart patient and both father and mother were over 65 years of age)

A lady with a 72 year old mother in law and a 6 year old daughter that had got all her rations over and was dependent on the delivery for having breakfast

We are proactively working on increasing our capacity so that we can get this surge pricing to the regular free delivery on orders above Rs 500 and Rs 35 on orders below 500.

Further, we are working on getting back to our 60min delivery while minimising the surge pricing and delivering all products, however, the deliveries may be delayed.

We may also not be able to deliver some items. We regret the inconvenience caused.

We are taking all measures recommended by WHO to keep our facilities and services well sanitised

This includes frequent sanitisation of the work areas, washing and sanitisation of hands of all delivery executives and operations staff.

This also includes frequent sanitisation of the delivery equipment.

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Cancellation and Refunds

How can I cancel my order ?

You can cancel your order any time you wish before the cut-off time. In order to cancel the order please contact our customer support team at +91-1133138953.

Can I cancel individual items in my existing order ?

You can cancel individual items in your order till the cut off time. In case the cut off time is passed, you can return the items at the time of delivery.

Would you accept returns if the item is found to be defective ?

We follow a no questions asked returns policy. Please call our customer care within 48 hours of delivery. We shall arrange for a pick up and a full refund as per our refund policy.

Upto what time can I file for a return ?

  Product Category   Returns policy if product not damaged
  Non-food items   Please call within 48 hours of delivery
  Packaged food   Please call within 48 hours of delivery
  Bread   Returns only at point of delivery
  Dairy   Returns only at point of delivery
  Fruits & Vegetables     Returns only at point of delivery

How will I get my money back in case of cancellation/returns ?

You get it returned to the credit card/debit card/netbanking account that you used during the transaction. For COD transactions, please contact our customer care we will arrange for a netbanking transfer into your account.

How long does it take to process a refund

We usually process the refund within 3 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank.