Cancellation & Refunds
How can I cancel my order ?
You can cancel your order any time you wish before the cut-off time. In order to cancel the order please contact our customer support team at +91-1133138953.
Can I cancel individual items in my existing order ?
You can cancel individual items in your order till the cut off time. In case the cut off time is passed, you can return the items at the time of delivery.
Would you accept returns if the item is found to be defective ?
We follow a no questions asked returns policy. Please call our customer care within 48 hours of delivery. We shall arrange for a pick up and a full refund as per our refund policy.
Upto what time can I file for a return ?
|Product Category||Returns policy if product not damaged|
|Non-food items||Please call within 48 hours of delivery|
|Packaged food||Please call within 48 hours of delivery|
|Bread||Returns only at point of delivery|
|Dairy||Returns only at point of delivery|
|Fruits & Vegetables||Returns only at point of delivery|
How will I get my money back in case of cancellation/returns ?
You get it returned to the credit card/debit card/netbanking account that you used during the transaction. For COD transactions, please contact our customer care we will arrange for a netbanking transfer into your account.
How long does it take to process a refund
We usually process the refund within 3 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank.
How long does it take for the refund to reflect in my account
After we process the refund, the amount usually reflects within 7-10 working days in the bank account. This period could vary depending on your bank.